Frequently asked questions
The important details should be easy to find.
We’ll keep this information current as Susi prepares to launch.
Before you start
Clear answers about the Susi Deposit Alternative.
What is the Susi Deposit Alternative?
Susi is building a Deposit Alternative for renters in the Philippines. Instead of tying up a large cash security deposit, eligible renters may pay a smaller Susi fee.
Is the Susi fee refundable?
No. A Susi fee is not a cash security deposit and is not refundable. Pricing will be shown clearly before you choose to continue.
How is the landlord protected?
Susi is designed around clear protection for landlords, rather than asking them to take on more risk. Provider, protection, and claims details will be clear before any commitment.
Can I still choose a cash deposit?
Yes. A cash deposit remains an option if you and your landlord prefer it.
What happens if there is damage?
Before Susi is available for a tenancy, its protection and claims standards will be provided so tenants and landlords understand what happens next.
When will Susi launch?
Susi is preparing to launch. Join the interest list to receive early-access information and updates.